Tenant FAQs

Answers to your frequently asked questions

How do I apply?

You can apply online through our website. Once you have found the home you wish to apply for, click the ‘Apply Now’ button on the rental listing page. You will be prompted to pay your application fee via credit card. We will follow up with you once we have reviewed your application.
How do I pay my rent?

Rent is due on the first of each month. You can mail it to us or you can pay your rent online. Please visit the ‘Pay Rent Online’ sub-tab to learn more.
How do I report a maintenance issue?

Please log into your Tenant Portal to submit a maintenance request. Requests are reviewed Monday to Friday from 9am to 5pm. If you have a maintenance emergency, please call (619) 507-5194.
How can I build my credit?

In addition to avoiding late fees, you can actually build your credit by paying your rent on time! By reporting your payment history to Experian RentBureau, we can help you reap the rewards of getting your rent to us by the 1st.